FAQs

What size crates do you offer?

Mini Max - 36" x 28" x 30"

Mid Max - 42" x 30" x 32"

Maxi Max - 48" x 36" x 38"

Mega Max - 54" x 42" x 42"

Giant Max - 60" x 46" x 44"

How long does it take for my order to ship?

Once you place your order, your order will typically ship in 2 weeks. We begin the manufacturing process as soon as the order is received.

How can I get an update on my order?

If you have any questions or concerns regarding your order, please e-mail xtremedogcrates@yahoo.com.

My crate arrived damaged, what should I do?

If your crate arrives damaged, please contact us immediately by sending an e-mail to xtremedogcrates@yahoo.com or by calling the following number: (580) - 222 - 5868. Damage MUST be noted on driver's paperwork. We sincerely apologize for any inconvenience and will always try to make this right!

How do I cancel my order?

Our crates are custom built. Once manufacturing has started, we will not be able to cancel the order.

Does your collapsible dog crate have a warranty?

When purchasing a Xtreme crate, you will have the comfort of a guaranteed structural lifetime warranty throughout your dog's life and a 100% money back guarantee if your dog escapes.

Can I fly with a collapsible dog crate?

Yes! XTreme crates can be easily broken down and are safe for flight!

What colors do crates come in?

Our crates currently come in 3 colors - Brown, Gray, Black

Do I have to assemble my crate?

Yes - but fear not, XTreme crates are easily assembled under 5 minutes and without the use of ANY tools!